Order and delivery help

Contact us if you need help with your order, shipping, delivery updates, or product questions. We aim to respond within one business day.

Contact support

Use email for delivery questions, tracking requests, damaged items, or order updates. You can also call us during support hours.

Important: For faster support, include your order number and a short description of the issue in your message.

Damaged or incorrect items

If your item arrived damaged or incorrect, email us as soon as possible and attach clear photos of the issue so we can help faster.

Store details

Brightech Commerce (Legal name: Brightech Commerce Ltd)
Company Number: 15876509
Physical Address: Unit A, 82 James Carter Road, Mildenhall, England, IP28 7DE, United Kingdom
Email: info@brightechcommerce.co.uk
Phone: +44 7988 581525

Customer Service Opening Hours:
Monday – Friday: 09:00 AM – 06:00 PM
Saturday – Sunday: Closed
Time Zone: Greenwich Mean Time (GMT)


🕒 Response Time: We respond within one business day.