Shipping policy

We process and dispatch orders quickly to provide a reliable delivery experience across the UK.  Orders are shipped via Royal Mail or another local trusted courier service. 

Delivery Timelines

1. Handling Time

• Processing time: 6 to 7 business days (Monday to Friday).
• Order cut-off time: 5:00 PM (GMT+00:00) Greenwich Mean Time (London)

2. Transit Time

• Shipping time: 2 to 3 business days (Monday to Friday).
  

3. Total Delivery Time

• Estimated delivery: 8 to 10 business days .

Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email with your Royal Mail tracking reference.

If you need help with delivery, contact us at

Brightech Commerce (Legal name: Brightech Commerce Ltd)
Company Number: 15876509
Physical Address: Unit A, 82 James Carter Road, Mildenhall, England, IP28 7DE, United Kingdom
Email: info@brightechcommerce.co.uk
Phone: +44 7988 581525

Customer Service Opening Hours:
Monday – Friday: 09:00 AM – 06:00 PM
Saturday – Sunday: Closed
Time Zone: Greenwich Mean Time (GMT)

🕒 Response Time: We respond within one business day.