Shipping policy

We process and dispatch orders quickly to provide a reliable delivery experience across the UK. All orders are shipped via Royal Mail.

Delivery Timelines

1. Handling Time

• Processing time: 1 business day (Monday to Friday).
• Order cut-off time: 5:00 PM (GMT+05:00).

2. Transit Time

• Shipping time: 4 to 6 business days (Monday to Friday), via Royal Mail.

3. Total Delivery Time

• Estimated delivery: 5 to 7 business days.

Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email with your Royal Mail tracking reference.

If you need help with delivery, contact us at

Brightech Commerce (Legal name: Brightech Commerce Ltd)
Company Number: 15876509
Physical Address: Unit A, 82 James Carter Road, Mildenhall, England, IP28 7DE, United Kingdom
Email: info@brightechcommerce.co.uk
Phone: +44 7988 581525

Customer Service Opening Hours:
Monday – Friday: 09:00 AM – 06:00 PM
Saturday – Sunday: Closed
Time Zone: Greenwich Mean Time (GMT)

🕒 Response Time: We respond within one business day.