FAQs
Welcome to the Brightech Commerce FAQ page!
Here, you’ll find answers to common questions about our products, services, shipping, returns, and more. If you don’t find what you’re looking for, our friendly customer support team is ready to assist.
Ordering & Payments
Q: How do I place an order?
A: Browse our collections, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping and payment details to complete your order.
Q: What payment methods are accepted?
A: We accept all major credit and debit cards as well as trusted online payment methods. Available options are shown during checkout.
Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted and processed securely. For more details, please review our Privacy Policy.
Q: Can I cancel or modify my order after placing it?
A: Contact us as soon as possible if you need to cancel or change an order. We’ll do our best to accommodate your request if it hasn’t been dispatched. Email us at contact@brightechcommerce.co.uk or use the live chat on our website.
Shipping & Delivery
Q: What shipping options do you offer?
A: All UK orders are shipped via reliable carriers to ensure safe delivery.
Q: How much does shipping cost?
A: Shipping is free on all orders within the United Kingdom.
Q: How long will delivery take?
A: UK orders typically arrive within 4–7 working days after dispatch, though times may vary based on location and courier schedules.
Q: How can I track my order?
A: Once your order is dispatched, you’ll receive an email with a tracking number. Use this to track your order on the carrier’s website.
Q: Do you ship internationally?
A: Currently, we only ship within the United Kingdom.
Returns & Refunds
Q: What is your return policy?
A: Returns are accepted within 30 days of purchase for items that are unworn, unwashed, and in their original packaging with tags attached. Certain items may not be returnable for hygiene reasons. Please see our Refund Policy for full details.
Q: How do I return an item?
A: Contact us at contact@brightechcommerce.co.uk or via live chat to start a return. Once approved, we’ll provide instructions and a pre-paid shipping label (for eligible returns).
Q: Is return shipping free?
A: Yes, return shipping is free for eligible returns within the UK.
Q: What if my item is damaged or faulty?
A: Contact us immediately. We’ll arrange a replacement or full refund as soon as possible.
Q: When will I receive my refund?
A: Refunds are usually processed within 7 working days of receiving the return. Depending on your bank, it may take up to 10 working days to appear in your account.
Your Account & Privacy
Q: Do I need an account to order?
A: No, you can checkout as a guest. Creating an account allows you to track orders, save addresses, and access exclusive offers.
Q: How do you protect my privacy?
A: We take your privacy seriously and never sell, rent, or trade your personal data. See our Privacy Policy for full details.
Q: Can I access or delete my personal information?
A: Yes. Contact us at contact@brightechcommerce.co.uk to access, update, or request deletion of your personal data.
Products & Services
Q: What products does Brightech Commerce sell?
A: We offer a curated selection of premium lifestyle, health, and beauty products designed for modern living in the UK.
Q: Are your products high quality?
A: Yes. All products are carefully selected for quality, safety, and effectiveness, in partnership with trusted brands and suppliers.
Contact & Support
Q: How can I contact MAXRA UK customer service?
A: You can reach us via:
Business Name: Brightech Commerce
Company Number: 15876509
Address: Unit A, 82 James Carter Road, Mildenhall, England, IP28 7DE
Email: contact@brightechcommerce.co.uk
Phone: +44 7400 748269
Q: What are your customer service hours?
A: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Q: How quickly will you respond?
A: We aim to respond to all inquiries within 1 business day.